Betting Rules

These Betting Rules explain the general conditions that apply when you place bets or play games through Stellar Spins Casino. They are intended to help players understand how wagers are accepted, recorded and settled. By using the website, opening or accessing an account, or participating in any game, you agree to follow these rules together with the website’s Terms and Conditions, Privacy Policy and Responsible Gambling information.

Stellar Spins Casino operates under a licence issued by the Curaçao e-Gaming authority. All games use externally certified random number generators, and SSL encryption protects financial and personal data.

General betting conditions

You must be legally permitted to use online gambling services in your location before placing a bet with Stellar Spins Casino. Players are responsible for checking the laws that apply to them and for ensuring that gambling is permitted where they are physically located. Access to the website may be restricted in some jurisdictions, and the website should not be used where online gambling is unlawful.

You must provide accurate, current and complete information when registering and when using your account. An account may only be used by the person to whom it belongs. You must keep your login information confidential and must not allow another person to access or use your account. Bets placed through your account may be treated as having been placed by you, unless there is evidence of unauthorised use that has been reported promptly.

You must meet the applicable minimum age requirement before creating an account or placing a bet.
You must not use another person’s account, payment method or identity details without permission.
You must not hold more than the permitted number of accounts for the same player, where account limits apply.
You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not interfere with the website, game software, security systems or betting records.
You must not use automated tools, bots, scripts or other methods designed to gain an improper advantage.

Stellar Spins Casino may carry out identity, age, payment and security checks. You may be asked to provide documents or information before an account can be fully used, a withdrawal can be processed or an issue can be resolved. If requested information is not supplied, or if information cannot be verified, access to an account or transaction may be delayed, restricted or declined in accordance with the applicable terms.

Placing and settling bets

A bet is submitted when you select the relevant game, stake and other available options, then confirm the transaction. Before confirming a bet, check the game, stake and displayed details carefully. You should only place a wager if you are satisfied that the information is correct and that you understand the game rules. Once a bet has been accepted and recorded, it may not be cancelled or changed unless the applicable game rules or website terms allow this.

Bets are normally accepted only where there is sufficient cleared balance in your account and the transaction has been successfully recorded by the website. A display, message or request to place a bet does not necessarily mean that the bet has been accepted. The relevant account record is the primary record of whether a wager was received and settled.

Game outcomes and settlement

Games are settled according to their published rules and the outcome generated by the relevant game system. Results may be determined by random number generation or another approved game process, depending on the type of game. Where a game includes specific instructions, paytable information, symbols, bonus features or settlement conditions, those details form part of the rules for that game.

A winning outcome is settled according to the rules and displayed information for the relevant game.
A losing wager is deducted from the available account balance in accordance with the game result.
Any applicable return is credited to the account after the result has been confirmed and recorded.
A game may be reviewed if there is a technical issue, suspected error, security concern or unusual activity.
If a result cannot be reliably confirmed, the transaction may be investigated and handled under the applicable terms.

If a technical fault, communication failure, software error or other system issue affects a game or transaction, the affected activity may be voided, corrected or reviewed. Where an obvious error is identified, the transaction may be adjusted in line with the correct game rules. The website may also suspend a game or temporarily restrict account activity while an investigation is completed.

You should keep your own records of deposits, bets, results and account activity. If you believe that a bet has been recorded incorrectly, contact the available support channel as soon as possible and provide the relevant account and transaction information. A prompt report can assist with checking the website records.

Balances, payments and withdrawals

You must only use a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to verification, processing checks and applicable banking or payment-provider requirements. A transaction may be declined, reversed or delayed if the payment details are incomplete, the payment provider does not approve it, the account requires verification or security concerns arise.

Your displayed balance may include different categories of funds, such as deposited funds, winnings, restricted funds or promotional amounts where applicable. Each category may be subject to separate conditions. Before using any promotion or promotional balance, you should read the relevant offer terms, including eligibility, wagering, expiry and withdrawal conditions. If no promotion-specific terms apply, the general website terms remain relevant.

Withdrawal requests may be subject to account checks, identity verification, payment verification and other legal or security requirements. Funds may be returned only through an available payment method and in a manner permitted by the applicable rules. Processing times can vary because of verification steps, payment providers, weekends, public holidays or circumstances outside the website’s control. No particular processing time should be assumed unless it is expressly stated in the relevant terms.

Do not deposit more than you can afford to lose.
Check your available balance before placing each wager.
Review transaction details before confirming a deposit or withdrawal.
Keep payment information secure and report any unauthorised activity promptly.
Do not attempt to withdraw funds using another person’s payment account.
Retain confirmation messages and transaction references where available.

Where a balance has been credited in error, or where a payment is later reversed or rejected, the relevant amount may be removed or recovered from the account. You must not knowingly use funds that were credited by mistake. The website may also restrict transactions where required for compliance, fraud prevention, responsible gambling or account security.

Fair play, complaints and responsible gambling

Fair play means using the website honestly and accepting the outcome of games determined under the applicable rules. You must not attempt to manipulate results, exploit a software weakness, coordinate with other players to obtain an improper benefit or misuse a technical feature. Suspicious activity may be reviewed, and action may be taken under the Terms and Conditions, including suspending access, cancelling affected transactions or closing an account where permitted.

Raising a concern

If you have a question about a bet, result, balance or transaction, use the support option provided on the website. Include enough information to identify the matter, such as the date, game, amount and transaction reference where available. The matter may be reviewed against account records, game records and payment information. You should not create additional accounts or repeatedly submit the same request while a review is in progress.

If a complaint cannot be resolved through the initial review, follow the complaint process described in the website’s Terms and Conditions or other applicable support information. Any review will be handled in accordance with the relevant policies and legal requirements. Nothing in these Betting Rules removes any rights or protections that cannot lawfully be excluded.

Gamble responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, decide how long you intend to play and stop when your limits are reached. Never chase losses, borrow money to gamble or gamble when you are upset, under the influence or unable to make clear decisions.

Use available account tools to set deposit, spending, time or access limits where offered.
Take regular breaks and review your gambling activity.
Consider a temporary break or self-exclusion if gambling is becoming difficult to control.
Seek independent support if gambling is causing financial, emotional, relationship or work-related harm.
If you are concerned about another person’s gambling, encourage them to seek appropriate support.

These Betting Rules may be updated from time to time to reflect changes to the website, games, legal requirements or responsible gambling practices. The current version published on the website applies to future activity from the time it is made available. If you do not understand a rule, do not place a bet until you have obtained clarification through the available support channel.