Privacy Policy | Stellar Spins Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Stellar Spins Casino may collect information that you provide directly, information created through your activity on the website, and information received from service providers involved in operating the platform. We only seek information that is reasonably connected with providing, securing and managing the services.

Account and contact information

This may include details used to create and manage an account, such as your name, date of birth, residential details, username, contact details and account preferences. It may also include messages, support enquiries, feedback and other information you choose to provide when communicating with us.

Identity and verification information

Where verification is required, we may handle information from identity documents and other materials used to confirm identity, age, eligibility or account ownership. Verification information may include document details, images, relevant status information and records of checks. This information helps maintain a safer service and supports the prevention of fraud, misuse and unauthorised account access.

Payment and transaction information

We may record deposits, withdrawals, gameplay-related transactions, payment method details, transaction references and information needed to investigate or reconcile payments. Payment providers may process sensitive payment information directly. We may receive confirmation and limited details needed to manage your account, provide support, complete transactions and meet security or compliance requirements.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your internet protocol address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, dates and times of access, referral information and interaction data. We may also record information about account logins, session activity and security events.

Information from other sources

We may receive relevant information from payment providers, identity verification services, fraud prevention services, technology providers or other parties that help operate the website. We may also receive information where you ask another person or service to provide it to us, or where it is necessary to protect users, the website or our legal interests.

How we use information

Personal information may be used for the purposes for which it was collected and for closely related operational purposes. These purposes can include:

Creating, maintaining and administering your account.
Processing and recording deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility where checks are required.
Detecting, preventing and investigating fraud, money laundering, collusion, account misuse, security incidents and other prohibited activity.
Providing customer support, responding to enquiries and resolving complaints or technical issues.
Operating, maintaining, testing and improving the website, account functions and related systems.
Personalising certain website features and remembering relevant preferences.
Sending service messages, account notices, security alerts and other communications needed to administer the service.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Meeting legal, regulatory, tax, accounting, security and responsible gambling obligations.
Protecting the rights, property, safety and integrity of players, the website and relevant service providers.

We may combine information from different sources when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have otherwise agreed.

Marketing communications

If you receive promotional communications, you can choose to stop receiving them by using an unsubscribe option included in the message or by contacting us. Stopping marketing messages will not necessarily stop important service communications, such as account, transaction, security or legal notices.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, improve performance, understand how the website is used and help protect against suspicious activity. Some cookies may be placed by service providers that help provide analytics, security, payment or technical functions.

Cookies can be temporary, lasting only while a browser session is open, or longer-lasting, helping a website recognise a returning browser. Depending on your browser and device, you may be able to view, block, delete or limit cookies through browser settings. If you disable some cookies, certain account, security or website features may not work as intended.

Cookie controls may not remove information already collected before the setting was changed. You should review your browser settings and any available website privacy controls to make choices that suit you.

Sharing, security and retention

Information may be shared with carefully selected providers that assist with hosting, technology, payments, identity checks, fraud prevention, customer support, analytics, communications, security and other necessary business functions. These providers should only handle information for relevant services and under appropriate confidentiality and security arrangements.

Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a valid request, protect the website or another person, investigate suspected wrongdoing, enforce applicable terms, or support a business transfer or restructuring. We do not sell personal information as a general commercial product.

Security measures

We use reasonable technical, administrative and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure connections, monitoring, verification procedures and restrictions on staff or provider access. No online system can be guaranteed to be completely secure, so players should use strong, unique passwords, protect their login details and contact support promptly if they suspect unauthorised activity.

Retention of information

We keep information only for as long as reasonably necessary for the purposes described in this Policy, including account administration, dispute handling, security, auditing and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the service involved, information may be processed by providers in Australia or other locations. Where information is handled across borders, reasonable steps may be taken to support appropriate protection and lawful processing.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact us to request access to your information, ask for inaccurate or incomplete information to be corrected, request deletion of information where deletion is permitted, or withdraw consent to marketing communications.

Access: ask for confirmation of whether we hold information about you and request access to that information.
Correction: ask us to correct information that is inaccurate, out of date, incomplete or misleading.
Deletion: ask us to delete information where there is no continuing legal, security, operational or other valid reason to retain it.
Marketing consent: withdraw consent to marketing at any time. This will not affect processing that is necessary for account services, transactions, security or legal obligations.

To exercise these rights or ask a privacy question, email support@stellarspinscasino.click. Please provide enough information for us to understand your request and verify that it relates to you. We may need to request additional information before releasing, changing or deleting personal information, as a security measure.

We will consider privacy requests fairly and respond within a reasonable timeframe. A request may be limited or refused where permitted or required by law, including where fulfilling it could affect the rights of another person, compromise security, interfere with fraud prevention, or require records that must be retained. If this occurs, we will explain the position where we are able to do so.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date it is published, unless a different effective date is stated. We encourage you to review this page periodically so you remain familiar with how information may be handled.